FAQ
Are your kits authentic?
Our catalogue exclusively features official replicas and authentic kits. The official replicas are licensed directly from the brands and manufactured by official factories, designed for everyday wear rather than on field-use. Authentic kits, on the other hand, are the exact ones worn by players, made with performance materials suited for sports. Both offer genuine quality and are sourced to provide fans with the best of both worlds.
What size should I get?
Our tips for selecting the kit size:
- If you want a kit that fits closer to your body, we recommend that you select your usual size. This will guarantee a snug fit and enhance your silhouette.
- If you prefer a slightly fuller kit, you can opt for a size larger than your usual one. This will give you a relaxed feel.
- Based on feedback from over 11,000 of our customers the majority of them choose their usual size and are satisfied with it. However, the final choice depends on your personal preference and comfort.
To ensure a perfect fit, we recommend that customers review the size chart or contact us for assistance in finding the right size for their purchase.
How long does shipping take?
Regular orders will be shipped within 3 business days.
If a size is out of stock, it will be labelled as 'Sold Out'
Tracking information will be provided in a shipping confirmation email once the order has left our manufacturing facility.
Shipping times vary but generally take between 7-12 business days after leaving our warehouse.
- Please allow for delays that are outside of our control. These include external factors such as weekends, holidays, weather, courier delays.
Which countries do you ship to?
We ship to over 190 countries, please check this page:
Do you accept returns and exchanges?
Yes!
However, please read our full returns and exchange policy here before you make a purchase
Can I cancel or edit my order?
If the kit has not ben processed yet, you can cancel or edit your order by contacting us.
Why doesn't my package contain all the items from my order?
We collaborate with various production facilities to offer a wide range of kits on our website. To streamline logistics and ensure that you receive your available items promptly, we may sometimes ship orders in multiple packages. Consequently, you may receive your items in separate parcels, but rest assured that your complete order will reach you. We will also provide you with the necessary tracking numbers to monitor each of your parcels.
Other questions
If you have further questions, please don't hesitate to contact us by email at admin@goal-kits.com